After much effort and dialog amongst our management and the management of the companies we represent, MVP Wholesale has developed a Code of Ethics, which supports its mission to foster the growth and success of our business. This will also be used as a building block towards the development of our agent certification program.

 

MVP Wholesale Code of Ethics

The MVP Wholesale Code of Ethics details the core guidelines of Agent professionalism. This would encompass crucial issues such as: conflicts of interest, good faith representation and public perception. The core ethics listed below are essential to Agent professionalism for all MVP Wholesale representatives.  Integrity, honesty, and transparency are fundamental principles embodied by this Code, which sets forth obligations of ethical conduct for the Agent profession. MVP Wholesale has adopted this Code to provide high ethical standards to safeguard clients and the carriers we represent. MVP Wholesale representatives shall: comply with this Code; avoid association with any entity whose practices violate this Code and strive to uphold, maintain, and improve the integrity, reputation, and practice of the Agent profession.

In addition to the code of ethics that representatives of MVP Wholesale are bound by, MVP Wholesale and all representatives are bound by ethics and best sales practices of each governing business partner’s contractual obligations that we represent.  If any MVP Wholesale representative violates any of our business partners ethics and/or sales practices, MVP Wholesale  is in jeopardy of losing the ability to sell, receive commission, receive support from the particular business partner in the future.

All MVP Wholesale representatives have agreed to abide by this Code of Ethics:

1. Representative shall act in good faith toward each client and other participating parties. They should always focus on serving the best interest of the client.
2. Honesty and integrity are fundamental qualities of a representative. Representatives shall perform services, express opinions, based on genuine conviction and only advise within their areas of education, training, and/or experience.
3. Representative shall be objective in their recommendations for purchases. They shall not knowingly understate or overstate the need for a product or service, or misquote price for a particular service.
4. Representative shall not disclose client information without client approval.
5. Representative shall avoid activities that may harm the public, discredit themselves, or reduce public confidence in the profession.
6. Advertising, marketing, and promotion of Representatives’ services or qualifications shall not be fraudulent, false, deceptive, or misleading.
7. Representative should be educated on the solutions they propose to the client. They should only sell or implement products that will not negatively impact the client. The client should gain from the interaction with the agent and be left with a positive impression of the profession.
8. At the beginning of the process, Representative should explain to the client whether they will assist with the implementation of the purchased product. Furthermore, the Representative and client should agree on their respective responsibilities.
9. Representative should treat master agents, carriers, vendors, clients, prospects and/or other agents openly, honestly and with the utmost respect (e.g. value their time, resources, opinions and confidentiality)
10. Representative should not purposely misrepresent the volume of business they have for a particular Carrier.
11. Representative shall not engage in unfair business practices. For example, negotiations should not include disclosing specific prices/rates of one carrier to another.
12. Representatives that adhere to this Code of Ethics will be held in high regard and enjoy all privileges associated with MVP Wholesale. Alternatively, failure to adhere to this Code of Ethics will jeopardize their continued relationship with MVP Wholesale.
13. Representatives that sign off on, and agree to adhere to, this Code of Ethics will be considered ‘certified’ to work with MVP Wholesale vendors.
14. Representative agrees that “slamming” is a federal offense and will not be tolerated.
15. Representatives’ “best efforts” will be expected to avoid creating channel conflicts between direct representatives and Agents. Please refer to letter “A” above.
16. MVP Wholesale employment will require all Agents to sign this Code of Ethics

Representatives in good standing will enjoy the benefits of ongoing professional improvement, networking with other like-minded professionals and enhanced credibility within the industry. The spirit of this document is to create a telecom “whole that is greater than the sum of its parts”